[pospoer]

I know there are many businesses now that operate totally online and only through digital means such as websites, blogs, forums, etc. However, how important is it to have a form of live contact?

I am currently employed at a company that is transitioning from an ebay market store to a full-on website with its own shopping carts and everything else. It will still be rather small, though, and our staff is only around 5 people at the moment (we will hire more as needed).

Do you get by just providing an email address or do you provide a phone or voicemail number as well? Just curious.